Warranty and Servicing Conditions

/Warranty and Servicing Conditions
Warranty and Servicing Conditions2018-09-21T16:53:07+00:00

Crossfire Motorcycles Warranty/Servicing Conditions:

All sales are final. Please note as we hold a limited amount of stock, once deposit is paid the machine is held until an arranged pick up date, or up to two weeks from invoice date whichever is first. Deposits are Non refundable.

Please ensure you register your machine at: Warranty Registration within one week of purchasing.

Assembly

Please ensure the product is properly assembled before use. Any Crossfire machine can only be assembled by a licensed mechanic in a licensed workshop. A receipt of payment for assembly may be required when making warranty claims for parts.

Servicing

Full service has to be conducted after 1 month of invoice date or after 10 hours of riding, whichever comes first. A receipt of payment for the service may be required when making warranty claims for parts. Your warranty will be voided, if any of these conditions are not met. Your warranty can be voided, if any non-genuine or non-standard part has been fitted to your machine.

All consequent services need to be conducted as per the machine user manual. If in doubt, please contact Crossfire Motorcycles for further information. All receipts of payment for the services may be required when making warranty claims for parts.

Operating the Machine

Crossfire Motorcycles Pty Ltd cannot be held responsible for any theft, damage or injury caused whilst operating the machine. Warranty does not cover any loss or damages incurred from reckless use of the machine, accident or collision. The upkeep and maintenance is the responsibility of the driver/rider and should be done prior to using the machine. Please refer to Assembly and Servicing above.

NSW Pre purchase check list (if not in NSW please find local state check list prior to purchase)

Quad Bike Safety – What You Need To Know

Quad Bike Training (NSW list of registered ATV organisations. Please look up in own state.)

Postage and Transit Insurance

Products damaged in transit will not be covered unless you have chosen Transit Insurance option ($55) at the time of purchase. If you have paid for Insurance, and you have received any item damaged in transit or missing components, please advise us within 1 week of receiving the product. All claims after 1 week will not be accepted.

Warranty Claim

All products are tested prior to packaging and dispatch. We warrant that all products are free from defect, and we will replace or repair any part that proves to be defective, at no charge, when your claim is under warranty.

Crossfire ATVs, UTV and Motorbikes are covered by Parts Only Warranty ranging from 3 months up to 1 year.

  • All Motorbikes – 3 months
  • Kanga 90, Kanga 110 – 3 months
  • Rover 125, Mustang Evo 2 and Evo 3 – 3 months, unless used for racing where no warranty is provided
  • Go-Kart 200 – 6 months, unless used for racing where no warranty is provided
  • Avenger 110, Scout 250, Territory 500, Overlander 800, 250GT, 500GT, 800GT, 1000GTR – 1 year
  • If your product is not listed above – please contact Crossfire office

In case where parts are claimed under warranty, please go to Warranty Claim

We will advise if damaged parts are deemed to be covered under warranty, and on exact course of action. In a lot of cases, you will be required to ship any parts that you are claiming under warranty to our office. Please ship Only when advised by us to do so:

Crossfire Motorcycles
Warehouse 9/274-276 Hoxton Park Road,
Prestons, NSW, 2170
attention: Warranty Claims.

The part will be examined and tested by our mechanics and replaced, or repaired if deemed faulty. The buyer is responsible for all postage costs of returning any faulty part to us.

If a part has been deemed to be fault free, the customer is responsible for any return postage costs and will be charged for assessment time, at our discretion. Part will be held until these fees are paid. In case that the payment is not received and no pick up is arranged within 1 month, the part will be advertised and then publicly auctioned as per regulatory requirements.

Please ensure you understand these conditions before buying.

This warranty policy has been created with the aim of providing the best customer service and after sales service in the Australian motorcycle industry.